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Frequently Asked
Questions ( Download ) 16. What documents
should I provide to qualify for SME rate? 17. When will be the effective date for the
new rates? 18. Is there any new rate for walk-in
customers (Kedai EDI)? Supports General 1.
What is the National Single Window? ·
The National Single Window (NSW) is an electronic
system that enables a secured, safe and
efficient electronic exchange of trade-related documents through a single
point of entry in order to expedite the smooth flow of information of goods
either for import, export or transit. ·
The NSW is … - a single submission of data and
information; - a single and synchronous processing of
data and information; and - a single
decision-making for Customs release and clearance. 2. What are the objectives of the NSW? i. To
enhance Trade
efficiency and national competitiveness through simplifying,
standardising & harmonising trade procedures and in general,
the Government Delivery System. ii. To enhance efficiency of the entire Trade,
Logistics and Supply Chain Management by capitalizing on a common electronic platform. iii. To
reduce the transaction costs and complexity of international trade and
facilitate trade and investment in Malaysia. iv. To integrate
and provide a seamless
platform for the ASEAN Single Window and international cooperation & data
exchange. 3.
How does the NSW benefit the community? ·Reduced paperwork. ·Data originating from one application can be re-used
for another application, thus reducing or eliminating the need to duplicate
the data entry process. This in turn
would further improve data accuracy and significantly reduce errors in data entry. ·Declaration submissions are faster and use less resource since no further data entries would
be required or better yet eliminated. ·The approval process would now be more transparent. Delays in processing
and decision-making will be easily noticeable through the individual NSW
services functionality. ·The NSW will form part of ASEAN Single Window. 4. What is
the value of the NSW compared with the current system? The NSW offers an integrated and seamless application process that
includes:
5. What are
the current services offered in the NSW? i.
Electronic Customs Declaration (eDeclare) – An electronic service
that facilitates the preparation and submission of electronic declarations to
Customs. ii. Electronic
Customs Duty Payment (ePayment) -
An electronic
service that facilitates the generation of Customs duty payment instructions
by users to banks. iii. Electronic
Manifest System (eManifest) - An electronic
service that allows such port users as
Principal Shipping Agents, Shipping Agents and Freight Forwarders to send
manifest for submission to Customs. iv. Electronic
Permit System (ePermit) - An electronic application of import or export
permits that enables importers, exporters and forwarding agents to apply for
permits from relevant permit-issuing agencies and obtain approval online. v. Electronic
Preferential Certificate of Origin System (ePCO) -
An electronic
application of Certificate of Origin (CO).
CO is a document attesting that goods in particular shipment are of a
certain origin under the definitions of a particular bilateral or
multilateral Free Trade Agreement. 6. Will there be any
new services available in the future? Yes, more
services will be introduced from time to time. 7. Who are
the key players in implementing the NSW? i.
Ministry of
Finance - lead agency and the initiator of the NSW. ii.
Ministry
of International Trade and Industry (MITI) - oversight
agency. iii.
Royal Malaysian Customs (RMC) - major Implementing Agency, - responsible for clearance of import,
export and transit related goods iv.
Dagang
Net Technologies Sdn Bhd (Dagang Net) - the entity entrusted
with responsibility of designing, developing, operating and
maintaining the NSW. 8. Who are
the stakeholders in the NSW? All these players
will be part of a communications and network where messages and information can
be sent and received among all parties. They are:- i.
Ministry
of Finance ii.
Ministry
of International Trade & Industry iii.
Ministry of Transport iv.
Import & export Permit Issuing Agencies v.
Bank
Negara Malaysia vi.
Royal
Malaysian Customs vii.
Port
Authorities, Department of Civil Aviation viii.
Immigration ix.
Department
of Statistics x.
Health
Department xi.
Marine
Department xii.
Free
Zone Authorities, Dangerous Goods Authorities xiii.
Traders/Manufacturers,
Importer/Exporters xiv.
Chambers
of Commerce xv.
Forwarding
Agents/ Shipping Agents/ Freight Forwarders xvi.
Insurance
companies xvii.
Courier companies xviii.
Banks xix.
Carriers/Transport
companies, Warehouse Operators, Depot Operators xx.
Other
Departments, Agencies and Authorities that are approved by the Government
from time to time. 9. When can I start
using the NSW? The NSW service is available
now. SIGN UP /
REGISTRATION 10.
How do I register as a NSW user? There are two categories of users; existing Dagang
Net users and new users.
11.
How do I access
to the NSW website? Once
your application has been processed, you will be provided with a User ID and
Password. You can access the website by keying in www.nswtf.gov.my in your web browser. 12.
If I am a foreign
company; can I register to NSW? Yes, NSW is open to foreign
companies/citizens. 13.
What documents
are required to be submitted when applying for NSW?
FEES / CHARGES 14.
What is the subscription fee for using the NSW?
The qualifying criteria of Small Medium
Enterprise (SME) are as follows:
16. Who qualifies as a SME? To qualify for
SME rate, you are required to provide the following supporting
documents: ·
Certified True Copy of Latest Audited Financial
Statement by Company Secretary or
Directors or Business Owners. ·
Certified True Copy of EPF Statement by Company or
Directors or Business Owners. **
The offer is opened to all SME’s
through their respective registered associations or non-governmental
organizations (NGO’s). ** All
charges above are subject to applicable Government service tax of 5%. 17. When will be
the effective date for the new charge? The new charge will come into effect from 25 September 2009. 18.
Is there any new
charge for walk-in customers (Kedai EDI)? The new
charge is applicable only to corporate customers. The existing Kedai
EDI charges remain unchanged. The registration
fee is for ONE TIME only. No fee will
be charged again for new service. SYSTEM REQUIREMENT AND SECURITY 20.
What is the
minimum system requirement to access NSW? As long as you have access to the Internet you can access to the
NSW services. 21.
How secure is the NSW? NSW
is running on a secured network with the encrypted and
authenticated session through the use of Secured Socket Layer (SSL) to ensure confidentiality
and integrity.
Documents stored in our server are protected by two firewalls against
hackers. We implement Public Key Infrastructure (PKI) to enhance the
security of data and comply with Digital Signature Act where it is required to
authenticate the transmission. 22.
Can my existing system be integrated with the NSW? Yes, your existing system can be integrated and linked to the NSW. 23.
What happens
if my attempts to log on fail after several tries? You are
required to contact our CARELINE at 1300 133 133
for assistance. 24.
What type of solution does the NSW have
in place to ensure service continuity? To ensure service
continuity of the NSW, Dagang Net as the operator
of the NSW has a state-of-the-art data center and a disaster
recovery center with comprehensive value-added facilities that provide high
availability in terms of 24 x 7 operations and packed with modern equipment
and advanced network connectivity. Dagang Net is also governed by the Service Goals’ KPI set by the
Government to ensure service performance. However, the efficiency
of the NSW is still dependent on other systems that are linked to the NSW. 25.
How do I change my User ID and Password? You are not allowed to change your User ID, however you can change your password. Please
go to User Account Setting to make the necessary changes or contact our
CARELINE at 1300 133 133 for assistance. 26. What happens if I forget my password? You are required to contact our CARELINE at 1300
133 133 for assistance. 27.
Can a company request
more than 1 User ID and password? YES. One company can request up to 5 User ID
and password subject to the NSW Terms and
Conditions. Single Sign–On is the ability for
a user to enter the same ID and password in order to access to multiple
applications. The process authenticates the user for all the applications
they have been given rights to and eliminates further prompts when they
switch applications during a particular session. 29.
Do I need to get or create a new Single Sign On again every time I
subscribe to the new service? You can use the same ID and password for any new
service you subscribe to. OPERATIONS
30.
Can I still access to the existing system? Yes, you can still access to the
existing system until further notice. There are no changes in the business process of clearing
import and export cargoes. NSW does not take over the functions of the
relevant government agencies and parties involved (i.e
RMC, Free Zone Authorities, Banks, etc.) in processing the import and export
related transactions. 32.
Do I need to submit hardcopies to the relevant
government authority? In the initial phase of the NSW, paper based documents will still be
needed by certain government agencies. Eventually, the NSW would minimise the
number of gazetted forms submitted and ultimately move towards a paperless
environment in the process of cargo declarations. SUPPORT 33.
What number should I call for assistance? You can contact our CARELINE 24 hours, 7 days a week :- Tel : 1300 133 133 Fax :
03-27132990 Email: *careline@dagangnet.com 34.
What type of supports
does the NSW provide to the business community? ·
Dagang Net’s Helpdesk (CARELINE)
– the operation is carried round the clock backed by well trained executives and
sophisticated computerised helpdesk system for support and assistance. ·
Web Careline - a web-based call
management system. The NSW users are assured of access to CARELINE anytime,
from anywhere. ·
Technical Support - well-trained, experienced
and dedicated personnel to provide specialised and professional support. ·
Training – users will be trained
to enable them to adopt the new applications and maintain the system. 35.
Is training provided to the new users? Free of charge training is provided to first time users when they
register for the respective service. |
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