Introduction

The National Single Window is an initiative by the Malaysian Government , lead by the Ministry of Finance (MOF).

The National Single WIndow (NSW) is an electronic system that enables secured, safe and efficient electronic exchange of trade-related documents through a single point of entry in order to expedite the smooth flow of information of goods either for import, export or transit. 

The NSW is:-

• a single submission of data and information;
• a single and synchronous processing of data and information; and
• a single decision-making for Customs release and clearance.

The NSW allows seamless interconnectivity with a single entry point to fulfill all import, export and transit-related regulatory requirements. Trade and logistics community can look forward to a simplified and standardized process for submissions of declarations and applications to the various authorities. 

The importance of the NSW

• Improve competitive edge for Malaysia in the international arena;
• Increase domestic investment and attract more foreign investment;
• Improve the efficiency of cargo release;
• Create a more transparent business environment;
• Adapt to new approaches of doing business;
• Improve international business links and connectivity; and
• To support the operation of ASEAN Single Window (ASW) as per commitment in the ASEAN Single Window Agreement and Protocol.

The benefits of the NSW

With the NSW, the trade and logistics community will have the benefit of simplified and seamless trade transactions through a single interface. The Single Sign-On feature enables one single singing into multiple applications. Data re-usability allows re-use of the same data for multiple applications; on-line status tracking facilitates the tracking and tracing of consignment and the use of international standards ensures compatibility and interoperability between systems connecting to NSW. 

Among other benefits of NSW:-

• Reduced errors with minimized data entry;
• Faster trade document processing;
• Increased transparency and predictability;
• Effective and efficient deployment of resources; and
• Increased global competitiveness.

The National Single Window Services

The first phase of the NSW provides the following services:-

• Electronic Declaration - an electronic service that facilitates the preparation and submission of electronic declarations.
• Electronic Customs Duty Payment - an electronic funds transfer service that enables preparation and submission of Customs Duty. 
• Electronic Manifest - a shipping community system that allows port users, i.e. the principal shipping agents and shipping agents to submit CustomsConveyance Report and Customs Cargo Report to the respective Authorities.  
• Electronic Permit - an electronic application of import/export permits that enables importers and exporters to apply for permits from relevant permit-issuing agencies and obtain approval online.
• Electronic Preferential Certificate of Origin - an electronic application of preferential certificate of origin (ePCO) that enables exporters to apply from MITI and obtain approval online.

NSW Process Flow

For more information on the NSW, please contact :

Careline, 24 hours, 7 days a week:-